Part 4: Tips on Collecting Market Intelligence
Whether you’re writing a business plan for an unfamiliar market or simply keeping abreast of the markets you already live in, you should routinely monitor selected information sources for the latest developments. Here are some of BBC’s favorite sources of market intelligence.
- Trade Publications/Trade Associations are invaluable for getting a feel for a particular market, and especially for identifying the companies and the individuals that are the trendsetters. The articles in publications can help you understand how the market defines itself and how it’s segmented, and the advertisements suggest how various vendors position themselves strategically. Check these sites for trade publications in your market [internet.tradepub.com; www.biotechmedia.com; www.freetrademagazines.com]. Many publications also make archive issues available on the web.Trade associations collect and publish data on their members and the markets they serve. Much of this information is available on their websites. In addition, the U.S. government publishes an Index of Trade Associations.
- Company Documents. When you’ve identified the key companies in your space, you can monitor company documents to glean valuable intelligence. Press releases [samples at these and other sites: www.genomeweb.com/; www.prnewswire.com/news] and annual reports (available from the company’s website) are worth a look. However, the most detailed data can be found in the filings to the Securities and Exchange Commission (SEC) required of public companies. Frequently, you’ll find updates on new products in development, as well as sales numbers broken down by product, market segment, and geography. Trends in quarterly revenues for individual companies are often characteristic of seasonal fluctuations in the general market. Look for 10Q (quarterly report) and 10K (annual report) documents for specific companies at www.sec.gov/edgar.shtml.Presentations that executives of public corporations deliver at investor conferences are also a valuable source of data. These can often be found in the Investor Relations section of the company’s website.
- Demographic information. To really understand a market you must have answers to basic questions, such as: How many potential customers are there? How prevalent is this disease? What is the annual growth rate for these surgical procedures?Disease prevalence statistics, often broken down by ethnic group and geography, are available online from U.S. government agencies and patient advocacy groups, such as the American Diabetes Association and the American Cancer Society. Start your search at sites such as www.seer.cancer.gov and www.cdc.gov/nchs/about.htm.
One final tip: when it comes to market research past and current trends can definitely help you predict future events. So, when you find those “dead-on” data sources, sample them on a regular basis. A well-supported trend analysis will go a long way to earning you the title of “market seer.”
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Michael Kurek, PhD, MBA, is a partner with BBC. Over his career, Dr. Kurek has demonstrated success on an international scale in defining new product opportunities, developing sales and marketing strategies, and recruiting and managing teams to deliver growth. He advises BBC clients in evaluating commercialization alternatives for their technology, product, or service.
I recently met a business owner who admitted that after several years in operation he sensed his company had drifted from its original mission and goals. Although the business was still financially successful, the spark was gone.
This prompted him to pause and evaluate the firm’s goals, why they existed, and whether they were delivering for their stakeholders.
He contemplated pursuing other interests and allowing his partners to take over. While it may have been easier – perhaps even tempting – to take this path he chose instead to re-invigorate the business. He chose to give it his best energy, time, and abilities. Giving up was not his style!
He began by asking his team: “On our best day, who are we?” It’s a great question! Only seven words, but packed with meaning. And worth asking.
Every day may not be your best, and maybe you don’t have them as often as you’d like. But when you do, what does it look like?
- How healthy are your customer relationships?
- Are your products and processes excellent?
- Are your employees engaged and operating at their potential?
- Are you accomplishing something meaningful?
Then he asked a second question: “How can we have our Best Day more frequently?” The first question was fantastic but the second one may be even better. It is one thing to identify who you are under ideal, sunny conditions, but routinely replicating those ideal conditions is quite another.
Or, more to the point, how do you have your Best Day under non-ideal conditions. Certainly, the sun doesn’t always shine, processes don’t always run smoothly, and customers are sometimes disappointed.
Having your Best Day under these conditions is a little more difficult. Actually, it’s a lot more difficult. It takes discipline, focus, and effort. But then rarely does anything valuable come easy.
- Pursue excellence while performing in the real world.
- Build a plan that enables you to be more likely to have your Best Day.
Simply stated, anticipate reality. When processes hiccup fix them quickly. When customers are disappointed, immediately make it right and reward their loyalty. When an employee isn’t performing to expectations help them to grow or to move on.
Just as a Space Shuttle mission requires planning, intelligence, and fuel so does running a business. This is the story of one business that re-focused their flight plan. And their trajectory looks good!
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Don Beery is Principal of Blendon Group Consulting which advises businesses in strategy, technology marketing and product commercialization.
Start exploring the entrepreneurial landscape and you’ll cross paths with a number of business plan competitions. They’re ubiquitous — middle schools and high schools, college and universities, business organizations and economic development agencies — everyone’s getting into the act.
I love ‘em all — they give the much-needed incentives (cash prizes, investor face time, free rent, and more!) for entrepreneurs to get off the dime and write a business plan.
Yeah, okay, but does having a written business plan really matter? Believe it or not — I’ve had entrepreneurs tell me that they weren’t writing a business plan, because they heard or read somewhere that “investors don’t invest based on what they read in the business plan –they invest in the people”. That’s right… They invest in the people that have A GREAT PLAN!
I think what gets confused in that message is that a solid business plan is “a given” and that investors look for more than the sum of the parts (excellent idea, stellar technology, great market) — they also need to see that a credible and experienced entrepreneur will be executing the plan. And that brings us full circle…because a credible entrepreneur wouldn’t be out selling an idea that isn’t thoroughly researched and documented.
If you’re starting a business, you need a business plan. A written-down business plan. Period.
You can get help writing a business plan through BBC. If yours is a Michigan company, you can tap the Michigan Small Business Technology and Development Centers (MI-SBTDC), among others. Check out the MI-SBTDC calendar of workshops and seminars at www.misbtdc.org. Also, learn more about the GLEQ Business Plan Competitions in both fall and spring at www.GLEQ.org. You’ll be offered a business coach for advice and support during the competition. In the meantime, keep these wise words in mind:
“Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.” - Vincent van Gogh
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Diane Durance is the executive director of Great Lakes Entrepreneur’s Quest. GLEQ is Michigan-based statewide organization that offers entrepreneurial education and a technology-focused business plan competition for new ventures in alternative energy, life sciences, advanced manufacturing, homeland security and information technology.
In an effort to reduce the time from review to award, the National Institutes of Health (NIH) has announced that, effective April 20, 2012, anyone receiving an impact score* of 40 or less on a grant application will receive a notice requesting submission of JIT information. JIT is an acronym for Just-In-Time and refers to the process during which applicants are asked to provide more information. (*The impact score is the peer reviewers’ assessment of the likelihood for the project to exert “a sustained, powerful influence” on the research field(s) involved. The lower the score, the better.)
The JIT notice will be sent via email from eCommons to the Principal Investigator two weeks after scores are released. This is not an email you want to miss, so watch for it.
In eCommons, the JIT link will be activated 24 hours after the scores are released. Do not respond to the JIT until you have received your email request!
What do you need for JIT?
First-time awardees will be asked to complete a Financial Questionnaire. To complete the questionnaire, you will need to be able to answer questions about your organization’s accounting and timekeeping systems, misconduct and conflict of interest policies, and financial policies and procedures. In addition, all potential awardees will be asked to supply a statement of “Other Current and Pending Support” as well as certifications, including:
- IACUC Approval date
- IRB approval date
- Human Subjects education
Additional JIT information, such as revised budgets, or changes to the human subjects/animals studies, etc., may be requested by the Institutes or Centers. Each case is different, and each Institute or Center has different requirements.
A final note: This does not take into consideration the various institutes’ paylines, and it should not be considered a confirmation of funding, but it is a positive sign. Never miss a chance to celebrate the fruits of your labor along the way!
BBC provides assistance with JIT requests and can also help with tips for managing your award. Contact us for more information.
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Kris Bergman is a BBC’s Consultant for Grants and Contract Management. She assists clients in preparing to receive and manage federal grant and contract funds. This includes advice on financial policies and procedures, DCAA compliance, budget development, indirect cost negotiation, Just-in-Time response, using QuickBooks and preparing for government audits. Email Kris
Part 3: Understand the Buying Process to Identify Customers
Who is your customer? It’s a deceptively simple question … but many entrepreneurs we work with at BBC have no ready answer.
Perhaps, the more relevant question is: what is a customer? Is the customer the end-user of your product, the person that makes the buying decision, or the actual purchaser? In many cases these are one-and-the-same individual. But often it’s not that simple. So you need to carefully analyze the market environment in which your product or service will exist.
For example, if you’re selling a new pain medication to a health maintenance organization (HMO) the end-user is obviously the patient. However, the physician makes the prescribing (i.e., buying) decision, and the purchasing department places the order. But that’s not all. The critical “influencer” or gatekeeper in the buying decision is the HMO’s formulary committee. If they don’t add your medication to their list of approved drugs, there is no sale. So who really is the customer?
What we’re actually talking about here is the buying process, and critical marketing decisions will need to be made based upon, first, a thorough understanding of that process, and second, getting your planning in step with the process. Always be guided by customer behavior, not your thoughts about how the customer should be behaving.
The more you know about the steps leading up to a “buy” decision and the better you understand the roles and players along that path, the more adept you will become in anticipating customer needs and tailoring your product or service to meet them. It turns out that “The customer always comes first” is not a cliché, but a sage piece of timeless advice.
Next up: Matching Product Features to Customer Needs
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Michael Kurek, PhD, MBA, is a partner with BBC. Over his career, Dr. Kurek has demonstrated success on an international scale in defining new product opportunities, developing sales and marketing strategies, and recruiting and managing teams to deliver growth. He advises BBC clients in evaluating commercialization alternatives for their technology, product, or service.





